Casino / Live
This Privacy Policy explains how hann ph handles the personal information you share when you open an account, make a deposit through InstaPay or Bank Transfer, and use the platform. We keep this policy current so you always know what data we hold and how to act on it.
When you register an account, we collect the details you provide directly — your name, contact information, and the credentials you set. When you make a deposit using InstaPay or Bank Transfer, the payment reference and transaction amount are recorded to your account wallet so you can verify activity at any time. We also collect device and session data automatically: the browser type, screen size and pages visited during your session. This helps us keep the platform stable across Android browsers and other mobile devices common in the Philippines. We do not sell your personal information to third parties. We share data only where we are required to do so by applicable law, or with service partners who operate under confidentiality obligations and process data strictly to deliver the account service to you. Data shared in those cases covers only what is necessary — for example, identity verification steps or payment processing routes. Access to and availability of this service depends on local law and is limited to eligible regions. If you are in a region where access is not permitted, this policy still applies to any data you have already submitted.
This policy covers data collected through the hann ph platform — your account registration, wallet activity, session behaviour and communications with our support team. It does not extend to third-party services you reach from external links, nor to the data practices of payment networks you use independently outside our platform. Understanding the boundary helps you know exactly where our obligations begin and where they end.
Covers all personal data entered when you open your account, set your login credentials, and update your profile details. We store this to authenticate your sessions and maintain your account record.
Covers deposit and withdrawal records associated with your wallet, including InstaPay and Bank Transfer references visible in your account history. We retain these for account integrity and dispute resolution.
Covers browsing behaviour on our platform — pages opened, session duration and device type. This data is used to maintain service quality and is not linked to your identity beyond your account session.
Does not cover data practices of external payment networks, identity verification partners acting independently, or any site you navigate to from an external link. Check those services' own policies for their data terms.
You have concrete choices about the personal data we hold on your account. The most direct way to act is through the account settings section after you log in — there you can review the details on file, correct your contact information, and see the history of your wallet activity including InstaPay deposits and Bank Transfer records. If something looks wrong in your account history, raising it through our support channel is the fastest path to a correction. You can also ask us what data we hold that is not visible in your account dashboard. Send the request through the support contact listed on this page and we will confirm what we have within the timeframe required by applicable law. If you want us to stop processing data beyond what is needed to run your account, or if you want to close your account entirely, contact us directly — the support team can walk you through the steps shown in your account settings.
Log in and open your account settings to see the personal details and transaction history we hold. Your wallet history — including InstaPay and Bank Transfer entries — is visible there without needing to contact support.
Update your name, contact details or linked payment information through the account settings fields. If a field is locked for security reasons, contact support and we will confirm the correction process.
If you want to know what data we hold beyond your account dashboard view, send us a written request through the support contact on this page. We will respond within the period required by applicable law.
To stop data processing or close your account, contact us directly. We will explain which data must be retained for legal or financial compliance and which can be removed on your request.
For any question about how your data is handled — whether it is a correction request, a query about what we hold, or a concern about a specific entry in your wallet history — you can contact us through the channels below. We handle privacy-related messages separately from general account support so they reach the right team without delay.
Send your data question or correction request to our support email. Include your account username and describe the specific record or data point your message concerns.
Open the live chat from your account dashboard to speak with the support team directly. For data requests, having your account details ready helps us locate your record and respond accurately.
Many corrections — contact details, linked payment references — can be made directly inside your account settings after login. Check there first before sending a support request, as it is often the faster path.
We take practical steps to keep your account data secure. Sessions are protected using standard encryption, and your login credentials are stored in hashed form — never as plain text. Account access from a new device or browser will prompt the verification steps shown in the login screen, so an unfamiliar Android browser or a different connection does not silently access your wallet. These controls are in place whether you are viewing your InstaPay deposit history or making changes to your profile.
We use cookies to keep your session active and to remember your language and display preferences. You can manage cookie settings through your browser. Disabling cookies may affect how some account features behave during your session.
Login credentials are stored in hashed form. Accessing your account from a new device triggers the verification step shown on the login screen. We do not store your raw password at any point in our system.
We keep account and transaction records for as long as your account is active and for the period required by applicable financial and legal obligations after closure. When retention is no longer required, data is removed or anonymised.
When this policy changes in a material way, we will note the update date at the top of this page and, where the change affects how your data is used, notify you through your registered contact. The current version is always the one shown here.
These are the questions we hear most often from account holders about how their data is handled, what rights they have, and how to act on them. If your question is not covered here, reach out through the support contact listed on this page.
We collect the name, contact details and login credentials you provide during registration, plus device and session data generated automatically during your visits. If you deposit via InstaPay or Bank Transfer, those transaction references are also recorded to your account wallet.
Yes. Log into your account and open the settings section to view your personal details and wallet history. For data not visible in the dashboard — such as session logs — send a written request to our support team and we will confirm what we hold.
Open your account settings after login and edit the fields that need updating. If a field is locked — this can happen with identity-verified details — contact our support team and we will confirm the correction path available to you.
We do not sell your data. We share it only where required by law or with service partners who handle data under confidentiality obligations — for example, payment processing for your InstaPay or Bank Transfer deposits. Sharing is limited to what is necessary for those specific purposes.
We keep your data while your account is active and for the period required by applicable financial and legal obligations after any account closure. Once that retention period ends, data is removed or anonymised. You can ask our support team for more detail about specific record types.
Contact our support team directly to start the account closure process. We will let you know which records must be kept for legal or financial compliance and which can be deleted on your request. The steps will be confirmed through your registered contact details.